1. Payment & Overdue Accounts

Payment terms are strictly as agreed. Any account not paid by the due date may, at the discretion of Happy Green, incur interest at a rate of 13% per annum, calculated daily on the outstanding balance from the due date until payment is received in full.

If an overdue account is referred to a debt collection agency and/or legal representatives, the customer agrees to be liable for all costs incurred in recovering the debt, including but not limited to collection fees, legal fees, and associated charges.

2. Proof of Delivery (POD) & Acceptance of Goods

Signing the Proof of Delivery (POD) confirms that the customer has received the goods listed on the invoice in full and in acceptable condition at the time of delivery.

Any discrepancies, shortages, or visible damage must be clearly noted on the driver’s delivery documentation at the time of delivery and reported to Happy Green within 24 hours of receipt.

Failure to notify Happy Green within this timeframe may result in the claim being declined and no replacement, credit, or refund being issued.